Connections & Alterations
To apply for a new connection online click here .
Alternatively, please contact our agent United Utilities who will make the necessary arrangements by calling the following number;
Domestic Activities and Non-Domestic: 0870 300 7677
If you are a gas supplier, gas shipper, independent gas transporter or utility infrastructure provider, contacts for specific activities can be found by downloading the Connection Enquiries Contact List.
Northern Gas Networks aims to recover those costs that it reasonably expects to incur when it provides connection services. The price to you will reflect the cost of labour, materials, and any other expenses required to carry out the work to your requirements. The standard prices below apply to the majority of new domestic connections.
Connection charges are being revised with effect from 26 August 2008, please see below:
Where a standard price does not apply then a bespoke quotation will be provided to you. The methodology we apply to calculating connection prices can be found by downloading the 4b Statement.
Prices for service alterations can be found here.
Northern Gas Networks and our agents operate to a comprehensive set of customer service standards. We work to ensure the correct pipe is safely installed in the ground, at the agreed time, to the accepted quality and specification in the most cost-effective way. Details of our standards of service for connection work can be found by downloading the Gt Customer Standards Of Service document.
If at any time you have any query or complaint regarding our standard of service please contact our customer services section on 0870 300 7677 or write to:
United Utilities Gas Connections
498 Gorgie Road
Edinburgh
EH11 3AF
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