Customer Services

The gas distribution system operated by Northern Gas Networks provides the energy heartbeat of the region.

We carry out all our activities to the most demanding standards in terms of safety, reliability and performance. Millions of people rely on us and we aim to meet and exceed the service standards they expect.

Our customer focused culture will seek to out-perform regulatory targets and to deliver a superior level of customer service in all business-to-customer and business-to-business interactions.

We aim to meet and exceed the needs and expectations of all our customers and consumers, with professionalism and courtesy.

Our communications with customers and their representatives will be timely, direct and straightforward.

If you have any questions about our activities or wish to raise any issue with us, please contact us.

For details about our standards of service - please click here.